Vibe Service and Support
Vibe Service and Support
Welcome to Vibe Service and Support page. Here you will be able to find our onboarding videos, and our answers to some frequently asked questions.
Questions? Drop an email to support@vibe-hearing.com and we'll get back to you shortly.
Hearing Aid FAQs
Are Vibe hearing aids rechargeable?
Vibe Go and Vibe Complete are the only rechargeable hearing aids, other require batteries.
Can I still use headphones or earbuds while wearing Vibe?
You can use over-the-ear headphones at the same time, just make sure to turn the volume down first!
Can I wear Vibe in the shower or in the pool?
Like most hearing aids, Vibe devices aren’t waterproof, so you should take it out before you shower or go swimming.
Do I have to go get a hearing test?
Vibe is ready to use right out of the box—all you need to do is charge it up or put in the batteries. Depending on your country and hearing aid model, we offer a personalized fitting either through customer service or your mobile phone.
Does Vibe help me with tinnitus?
Vibe isn’t designed to help with tinnitus. Please email support@vibe-hearing.com or contact our customer service team and we’ll refer you to some options for tinnitus help.
How do I turn Vibe on and off?
For models that require battery, simply open or close the battery door. For rechargeable models, place it inside the charger case to turn off and remove to turn on.
How often will I need to change the batteries?
The battery life is 70 hours, or about 5-7 days of normal usage. Opening the battery door reduces the battery drain and slightly reduces the moisture inside the hearing aid. You may want to keep a few spare batteries in your bag in case you have to swap them on the go.
Hearing FAQs
How are hearing aids different from amplifiers?
You may have come across inexpensive hearing amplifiers while reading about hearing aids. Officially categorized as personal sound amplification products (PSAPs) by the FDA, these devices are designed to amplify certain sounds for people who don’t actually have any hearing loss. Since these simple amplifiers lack the automatic sound detection and filtering of a high-quality hearing aid, they are unlikely to provide significant benefits for people experiencing mild to moderate hearing loss.
How does a hearing aid work?
Hearing aids consist of a microphone, sound processor, and loudspeaker. The microphone picks up the sound, the sound processor adjusts the signals according to the individual programming, and the loudspeaker plays them back.
Vibe Air is an innovative and modern hearing aid. The central element is the sound processor’s microchip, which processes the received sounds. For example, the microchip can identify and filter a sound like traffic noise, automatically adjust the volume, and detect human voice in a targeted way to help you enjoy everything from conversations to movies to nature sounds.
How many people have hearing difficulties?
According to WHO, around 430 million people in the world have disabling moderate to complete hearing loss requiring treatment. However, less than 20% of people in need are equipped with hearing aids. Vibe aims to make effective hearing treatment more accessible and affordable, and we're happy that you're considering our solution.
What are the benefits of treating hearing loss?
Hearing aids have been shown to improve cognitive performance, processing speed, and visual working memory. They also improve communication, emotional well-being, relationships, school and work performance, and quality of life. According to the WHO, the support that hearing aids provide can substantially enhance the lives of those affected by hearing loss. You’ll have more energy and feel more connected to people.
What happens if I don’t treat my hearing loss?
Ignoring hearing loss can lead to a number of serious health issues including depression and worsening hearing, and hearing loss has also been linked with the onset of dementia. Hearing fatigue, caused by straining to hear people talk, can be a significant cause of headaches, exhaustion, and social isolation. The good news is that hearing loss is easily treated with Vibe hearing aids.
What type of hearing aid is Vibe?
There are a variety of different hearing aids. Two types are common:
1) Behind-the-ear and receiver-in-canal hearing aids: The housing containing the components is worn behind the ear. The amplified sound reaches the ear canal through a small tube or wire to the ear canal.
2) In-the-ear or completely-in-canal hearing aid: All components are housed in a custom-made housing that is worn directly in the ear canal. These models are almost invisible. Vibe fits into this category, but unlike many hearing aids of this type, its tiny size doesn’t block the ear canal or require a custom molding to fit